Terms

November 4th 2025 Version

Service Agreement for all LockMyInventory Product Purchases

This Agreement is made by and between LockMyInventory.com (“Provider”) and the customer identified in the applicable purchase order or invoice (“Customer”).

This contract applies to all products within the LockMyInventory catalogue of products and services. Refunds and Returns: 

Customer understands that by purchasing the products at LockMyInventory.com they have reviewed and approved the purchase of the products on behalf of the payer. Due to the nature of products being built on demand to a Customer’s order, Customer agrees they will not dispute a payment made and will work with LockMyInventory to resolve any issues related to payments. LockMyInventory solely reserves the right to review and provide any partial or full refunds of payments. 

Please refer to the specific product(s) for any warranties or services provided. 

SmartLocker Warranty and Services

To access and utilize the full capabilities of the SmartLocker product as advertised, Customer must maintain active usage of all software licenses that accompany the hardware. Failure to utilize the accompanying software will result in a limitation of product functionality.

1. Warranty Term and Eligibility

LockMyInventory.com (“LockMyInventory”) offers a limited, non-transferable warranty for its SmartLocker products for a period of one (1) year from the date of delivery (the “Warranty Period”) to the original purchaser, subject to the terms and conditions outlined in this Agreement.

Note: This Warranty is void and cannot be reinstated if Customer’s payment of the software licensing fee is paused or terminated at any time during the Warranty Period.

This warranty applies only to the original purchaser and excludes normal wear and tear.

2. Warranty Plans

Customer may be eligible for one of the following service plans, as indicated in the sales agreement or purchase order:

2.1 Basic Warranty (Included with Purchase)

– Coverage: Repair or replacement of defective components or units due to manufacturing defects.
– Includes: Component costs only.
– Excludes: Shipping, handling, and labor.

 

3. Warranty Exclusions

This Warranty does not cover:
– Damage from misuse, neglect, accidents, or failure to follow instructions
– Cosmetic damage not affecting functionality
– Environmental damage (e.g., humidity, corrosion, contaminants)
– Electrical damage due to improper voltage, wiring, or incompatible equipment
– Consumables, including but not limited to:
  – Cables
  – Rechargeable batteries
  – Custom logos or branding elements
– Freight damage (claims must be made directly with the shipping carrier)
– Unauthorized modifications, tampering, or servicing
– Acts of nature (e.g., floods, lightning, earthquakes)
– Improper installation or unauthorized use
– Loss or theft of the product

4. Limitations of Liability

By purchasing from LockMyInventory, whether online or by phone, Customer acknowledges and agrees to the terms and conditions of this Agreement.

Disclaimer of Warranties:
To the maximum extent permitted by applicable law, LockMyInventory disclaims all other warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Damages:
LockMyInventory shall not be liable for any incidental, indirect, special, punitive, or consequential damages, including the cost to replace or repair personal property or third-party goods stored in or used with SmartLocker products.

5. Warranty Claim Process

To submit a claim under this Warranty, Customer must:
1. Contact software customer support via email, indicating that the claim relates to a LockMyInventory SmartLocker.
2. Provide valid proof of purchase and delivery date documentation.
3. If approved, LockMyInventory will ship replacement parts or authorize appropriate service steps.
4. If the product issue is not covered or is found to be ineligible, Customer may be responsible for return shipping costs.

 

Automated Dispensing Cabinets (ADC) Warranty and Services

Automated Dispensing Cabinets (ADC) Service Plans

LockMyInventory.com service plan for Automated Dispensing Cabinets electronic components. At time of purchase, customers must select one of the available Service Plans that include varying levels of support and service. All warranties are void and cannot be restarted if the customer’s payment for the software licensing fee for the ADC is ever paused or stopped.

Please review the details below for terms and conditions.

All service plans exclude normal wear and tear. The warranty is available to original purchasers from LockMyInventory and not transferable.

Service Plans

For each serialized cabinet (“Unit”) purchased, a Service Plan must be selected at the time of order. These plans are available for up to 10 years from date of original purchase and delivery. The following options are available:

A. Basic Service Plan (Not included with Purchase)

Includes:

  1. Access to purchase spare parts, subject to commercial availability and pricing

Note: Units with a Basic Service Plan cannot be upgraded to an Enhanced Service Plan.

B. Enhanced Service Plan (Optional)

Includes all Basic Service Plan features plus:

  1. Coordination of both delivery and return logistics via Nuvara’s logistics partner
  2. Field replacement item preparation and shipment
  3. Full inspection, refurbishment, and testing of returned Units, including replacement of:
    • Latches
    • Solenoids
    • Limit Switches
    • Control Boards
    • Embedded Electronic Displays
    • Dividers
    • Drawer Slides
    • Casters
    • Leveling Feet
    • Plug Ports
    • Bins
  4. Replacement parts of wear items for field service replacements.

After Year 10 from Original Date of Purchase and Delivery, Limited Service Status

  • Guaranteed ability to refurbish Units with “Limited” Service Status. 
  • Guaranteed availability of replacement parts for Units with “Limited” Service Status.

Exclusions from All Service Plans

The following services are not included in either plan:

  • On-site labor or travel costs for repairs or service calls
  • Repairs caused by misuse, neglect, or damage beyond normal wear and tear
  • Repairs for peripheral devices found non-functional upon return
  • Refurbishment of Remote Locks
  • Guaranteed refurbishment of Units with “Limited” Service Status
  • Guaranteed availability of replacement parts for Units with “Limited” Service Status

Service Plan Disclaimers

This limited service plan excludes:

  • Damage from accidents, misuse, neglect, or improper installation
  • Cosmetic defects that don’t affect function
  • Environmental damage (humidity, corrosion, etc.)
  • Electrical failures from improper wiring or incompatible equipment
  • Consumables (e.g., cables, batteries, bulbs, branding)
  • Damage during shipping (claims must go through the carrier)
  • Unauthorized modifications or repairs
  • Natural disasters (floods, lightning, earthquakes)
  • Lost or stolen products

Limitations of Liability

By purchasing from LockMyInventory, whether online or by phone, Customer acknowledges and agrees to the terms and conditions of this Agreement.

Disclaimer of Warranties:
To the maximum extent permitted by applicable law, LockMyInventory disclaims all other warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Damages:
LockMyInventory shall not be liable for any incidental, indirect, special, punitive, or consequential damages, including the cost to replace or repair personal property or third-party goods stored in or used with SmartLocker products.

In cases of customer abuse or misuse of the service plan, LockMyInventory reserves the right to cancel coverage and issue a refund for the current period.

How to File a Claim

Email your software support contact and reference “LockMyInventory SmartLocker”

Provide proof of purchase and delivery date

Await evaluation and instructions for replacement or repair

If issue is excluded or not covered, return shipping fees may apply

All other products and services

To access and utilize the full capabilities of the product as advertised, Customer must maintain active usage of all software licenses that accompany the hardware. Failure to utilize the accompanying software will result in a limitation of product functionality.

1. Video cameras

Are warrantied under the manufacturer terms and conditions due to the multi-product flexibility for camera integrations. LockMyInventory does not provide any additional warranties or product support. 

2. Peripherals

No warranty provided. LockMyInventory may, at its sole discretion, provide resolution for any issues arising due to manufacturing defects.

How to file a claim

To receive help with Video Cameras and other peripherals, Customer must:
1. Contact software customer support via email, indicating that the claim relates to a LockMyInventory.
2. Provide valid proof of purchase and delivery date documentation.
3. If the product issue is not covered or is found to be ineligible, Customer may be responsible for return shipping costs.

Governing Law

This Agreement and any claim or dispute arising under it shall be governed by Delaware laws, without regard to conflict of law principles. Certain state laws may provide additional consumer rights that override parts of this Agreement.

Electronic Communications

All notices, consents, communications, and approvals required or permitted under this Agreement may be made by electronic mail, and such electronic communication shall be deemed to satisfy any legal requirement that such communications be in writing. The parties agree that email communications are sufficient for all purposes of this Agreement unless otherwise required by law.

Entire Agreement

This constitutes the complete and exclusive statement of the Agreement between the parties, superseding all prior or contemporaneous communications, representations, or agreements.